Data Collection & Privacy Policy

At TYRAEN GEAR, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, place an order or contact our team. It applies to customers and visitors in the United Kingdom, the United States and other locations where our services are available.

1. What We Collect

When you interact with TYRAEN GEAR, we may collect the following information:

Personal details: Your name, email address, telephone number and billing or delivery address.
Order information: Products purchased, transaction details, delivery preferences and order history.
Payment information: Payment status, transaction references and limited payment details provided by our payment processors.
Technical information: IP address, browser type, device information, cookies and website activity.
Communications: Information you provide when contacting customer support or submitting an enquiry.

We collect information directly from you and, where applicable, through our website platform and service providers.

2. HOW WE USE YOUR INFORMATION

We use personal information to operate our online store and provide a reliable shopping experience.

This includes processing payments, fulfilling orders, arranging deliveries, managing returns and responding to customer enquiries. We may also use information to improve website functionality, understand customer preferences, prevent fraudulent transactions and comply with applicable legal obligations. Where permitted by law, we may send promotional communications about new collections, product launches and exclusive offers. You can unsubscribe from marketing emails at any time.

3. PAYMENT SECURITY & DATA PROTECTION

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration and loss. Payments are processed through secure third-party payment providers. TYRAEN GEAR does not require customers to provide payment card details directly to our support team. While we take data protection seriously, no online transmission or storage system can be guaranteed to be completely secure.

4. SHARING YOUR INFORMATION

To operate our store, we may share relevant personal information with trusted service providers.

These may include:

Website hosting and e-commerce providers.
Payment processing services.
Order fulfilment and shipping partners.
Customer support and communication services.
Analytics and advertising providers, where applicable.

We share information for legitimate business purposes, subject to applicable data protection requirements.

We do not sell personal information for money. Certain advertising or analytics activities may nevertheless be classified as a sale or sharing of personal information under applicable US state privacy laws.

5. COOKIES & WEBSITE ANALYTICS

Our website may use cookies and similar technologies to support essential functions, improve performance and understand how visitors interact with our store. Some cookies are necessary for shopping basket functionality, checkout and website security. Others may be used for analytics, advertising and personalised content.

Where required by law, we request your consent before activating non-essential cookies. You can manage your preferences through the cookie controls available on our website.

6. YOUR PRIVACY RIGHTS

Depending on your location and applicable legislation, you may have rights concerning your personal information. These may include requesting access to your data, correcting inaccurate information, requesting deletion, objecting to certain processing activities or withdrawing consent. UK customers may exercise rights under applicable UK data protection legislation, including the UK GDPR. US customers may have additional privacy rights under applicable state laws. To submit a privacy-related request, contact:

contact@tyraengear.com We will review requests and respond within the timeframes required by applicable law.

7. INTERNATIONAL DATA TRANSFERS

As TYRAEN GEAR serves customers internationally, personal information may be processed by service providers operating in different countries. Where required, we take appropriate steps to ensure international transfers comply with applicable data protection legislation.

8. DATA RETENTION

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy. This may include maintaining order records, providing customer support, resolving disputes and meeting legal or accounting obligations.

Retention periods depend on the type of information and applicable requirements.

9. UPDATES TO THIS POLICY

We may update this Privacy Policy to reflect changes in our services, business operations or applicable legal requirements. Any updates will be published on this page, together with a revised effective date. We encourage customers to review this policy periodically.

10. CONTACT US

If you have questions about this Privacy Policy or how your personal information is handled, please contact our team.

TYRAEN GEAR
Email: contact@tyraengear.com
Website: tyraengear.com